Sale Associate

Position Purpose

Support the team by delivering an exceptional customer experience, driving sales performance, sharing in-depth product knowledge, and maintaining brand and store standards.

Key Accountabilities

Customer Service

• Proactively engage, greet, and assist customers, creating a welcoming and luxurious shopping experience.

•Listen actively to understand customer needs and provide tailored recommendations.

• Demonstrate sales excellence through upselling, cross-selling, and relationship building to achieve individual and store targets.

Offer styling advice and share product stories to inspire confident purchasing decisions.

•Handle customer complaints and requests professionally, ensuring high service standards are consistently met.

Sales

• Scan items, process payments, apply promotions, and issue receipts.

Manage returns and ensure smooth checkout experiences.

• Support with the processing of Marketplace, Omnichannel orders, including picking, packing and processing of orders and returns.

Stockroom Support

• Maintain product availability and organized stock areas, supporting efficient store operations.

• Collaborate with management to ensure smooth stock flow between sales floor and stockroom.

Product Knowledge

Stay informed about product collections, materials, features, and brand stories.

• Educate customers to help them make informed purchasing decisions.

• Collect customer feedback to inform product offerings and improve service.

Brand Representation

•Represent the brand's values, mission, and products consistently.

•Communicate brand stories and stay updated on collections and initiatives.

•Take ownership of personal development by participating in training and e-learning modules.

•Support teammates by sharing product and styling knowledge.

• Contribute to a culture of continuous learning and mutual support.

Safety & Security

• Maintain safety standards in aisles and stockrooms.

•Follow and enforce loss prevention policies and minimize inventory shrinkage.

• Promote a respectful and safe environment for colleagues and customers.

On a final note:

This job description covers the main responsibilities, but it is not a complete list of everything you might do. In our stores, everyone pitches in and supports each other to keep things running smoothly day to day.